Thames travel made simple
Plan, track and go. All in one app
Starting Wednesday, 28 May, Uber Boat by Thames Clippers will begin rolling out a new version of their app. The updated Thames Clippers Tickets app includes exciting new features that will become available to all existing and new users over a seven-day period.
Travelling by boat offers a convenient and scenic way to get around London, whether you're a commuter or a visitor. With the Uber Boat by Thames Clippers app, you can easily plan your journey, purchase tickets, and track your boat in real time, all in one place. Travelling on the Thames has never been simpler.
Discover the main features
Everything you need in one app
Journey planning, tracking, tickets and more
Thames Clippers Tickets is the go-to app to travel on the Thames with ease, making river travel simple and reliable.
Whether you're commuting, sightseeing or hopping on and off we put the city’s most scenic route at your fingertips.
Swipe to find out more about the main app features.
Plan your journey
Find the best routes and schedules in seconds
Use the all-new journey planner and the interactive route map to access and understand service schedules. Enter your origin and destination pier and quickly check timetables and best routes.
This new feature will help you move smoothly across the Thames.
Know before you go
Track your boat in real time
With "Where's My Clipper" you'll always know where your boat is. Live and accurate information available exclusively on our app. Select a pier from the route map on the home page and see all live departures.
The app also uses a green, amber and red traffic light system to show passenger capacity.
Save money on tickets
Hop-on Hop-off, Carnets, Season tickets and more available to buy in-app
Buy your tickets for the River Bus directly on the app and find them in your app wallet for quick and contactless boarding. Apple and Google Pay are available for hassle free payments.
Buy tickets on the app and save money from Singles to Hop-on Hop-off tickets.
Carnets, Season tickets, Commuter AM and Cross-River tickets are available exclusively on the Thames Clippers Tickets app and offer the best value for money.
Discover London by boat
Explore iconic landmarks and hidden gems along our route
The popular River Guide – launched last year on our website – is now available on the app! Discover nearby landmarks, cafés, entertainment and attractions within walking distance of every pier.
Make the most of your time on the Thames and use the River Guide on the go.
Download now for tickets, tracking and journey planning
The Thames Clippers Tickets app helps you get across London with ease. It's the best way to ride, explore, and enjoy London by river.
How to buy tickets
Buy tickets anytime, anywhere; no queuing, no looking for your tickets in your inbox, just open your app and look in your Wallet. Simple and convenient.
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Download the app
Search for "Thames Clippers Tickets" on your App Store or Google Play, and download the app for free
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Create an account or Log in
To buy tickets you need an account! Enter your details and all future transactions will only need your login.
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Buy your tickets
From the home page, tap 'Buy Tickets', select your ticket type, and pay securely with a credit card, Apple Pay, or Google Pay.
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Activate before boarding
Open your ticket wallet, activate your ticket(s) and show the crew when boarding.
FAQ about the new app
- Why don't I have the new app yet?
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We began rolling out the update on Wednesday, 28 May, for iOS, and on Monday, 2 June, for Android, as a soft launch. This means some users may already have the new app, while others will receive it by Wednesday, 4 June, if they have automatic updates enabled. If your app hasn’t updated by then, please check the App Store or Google Play manually, as you may need to update it yourself.
- What happens to tickets I purchased before the app upgrade?
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Tickets are available on the new app. You just need to login with your existing credentials (Menu > Login) and go to “My tickets” on the home page.
- Do I need to create a new account to use the app?
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You do not need an account to use the app, except for buying tickets. If you already have an account, then simply log in with your existing credentials otherwise create one in order to buy tickets. A pop-up message may appear saying you are switching devices even if you aren't; please confirm and if you don't have any device switch credits left please contact our customer service team.
- What version of iOS or Android do customers need to use the new app?
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The minimum operating system requirements are iOS 17 or later for iPhones, and Android 10 or later for Android devices. If your device’s iOS is older than these versions, you’ll still be able to continue using the existing Thames Clippers Tickets app.
- I can't find the option to buy hot drink carnets, has it been removed?
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Yes. Currently, we are unable to continue selling hot drink carnets through the app. However, any previously purchased tickets that haven’t yet been used will still appear in your ticket wallet and can be redeemed for a hot drink.
FAQ about buying tickets
- Can I purchase and activate more than one ticket?
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Yes you can purchase more than one same type of ticket per transaction. Remember to activate as many tickets as people travelling.
- How long does my ticket stay active?
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Travel tickets stay active for 90 minutes, long enough for you to reach your destination.
- When do my tickets expire?
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Tickets that haven't been activated will expire within 90 days of purchase except for Flex 4 and 6 Ticket Carnet that expire within 7 days of purchase. Season tickets are valid for a specified duration ranging from one week to one year.
Plan, track and go. Download now.
